Dealing with Difficult People

Creating Positive Solutions
from Negative Situations

Lecture & Workshop

What makes a person difficult is perceived by our own type of personality and how we relate to others, which directly affects workplace performance, productivity, and problem solving. By learning to recognize the energy of others, we discover a more effective way of working with people that reduces stress, improves productivity, and creates an outstanding corporate culture. 


This program teaches how to:

  • Respond to different types of difficult people
  • Listen to others without absorbing their negativity
  • Raise our level of perception and self-esteem
  • Create positive outcomes from negative situations
  • Attract optimistic people into our lives

Program Format

Dealing with Difficult People is available as a 2 to 3 hour workshop. This program can also be formatted as a 40 to 60 minute lecture that incorporates the fundamental aspects presented in the workshop.


Part 1 - What is a Difficult Person?

What makes a person difficult is perceived by our own type of personality and how we relate to others. By recognizing the different patterns of behavior and the needs of others, we can learn to create positive outcomes from negative situations.

What is a Difficult Person?
  • Everybody is somebody’s difficult person
  • Recognizing our roles and choices with others
  • Realizing the many options we have with difficult people
Is it the Person or the Behavior?
  • Identifying patterns of behavior and habits
  • Responding to people’s behaviors and emotions
  • Being aware of the affect we have upon others


Part II - Maintaining Positive Relationships

Maintaining positive relationships with people is beneficial for our mental and physical health, as well as our career. The better we can relate and interact with people, the easier it is to build successful working relationships and create a positive workplace environment.

Opening the Channels of Communication
  • Effective communication skills and techniques
  • Understanding non-verbal communication
  • Being flexible and open-minded
Finding Solutions
  • How to be positive while encountering negativity
  • Allowing people to change or to be themselves
  • Gaining insight and awareness about ourselves and others

Learning Outcomes

Learning to deal with difficult people provides us with a unique understanding of human behavior and the choices we have when encountering people with difficult behaviors. In this program, participants learn to respond to different types of people and learn to turn negative situations into positive outcomes.

This presentation can be tailored to address your company’s
specific goals and objectives. For more information, contact Michael
for a complimentary conversation either by email or telephone.

Contact Michael